1. How do I make a reservation?

Our reservation process is very simple and allows you to book real time availability. Select or enter the desired country, city, dates of arrival and departure and number of adults. Click Search Available Hotels and a choice of hotels will be displayed on screen showing star rating; prices from; and a short description. To get more information on any hotel click on Hotel Info button. Photos, information, location, amenities will display.

When you have selected your desired hotel and room type, the Book it! button will take you to a Secure Reservation Form. You must review your reservation and complete the required field. Please ensure you have entered your contact information correctly. When all information is complete, press the "Reserve my hotel now" button once and your reservation will be processed instantly. Your credit card will be debited and you will receive an email confirmation.

2. Can I make the reservation by phone?

3. How is my reservation confirmed?

When you press "Reserve my hotel now" button, an automated technical chain of events is triggered. The room(s) is taken from allocation on our availability database; the hotel is faxed with your reservation; you are sent a confirmation email and your credit card is debited - all within seconds of making the reservation.

4. Will the hotel confirm to me directly?

www.cityhotelsonline.com  offer a hotel reservation service whereby we have allotments of rooms within an availability database. This means that the management of these rooms is through us. Please do NOT contact the hotel directly as your room has been reserved through ourselves and many hotels only update guest details a few days prior to arrival. If you have any concerns regarding your reservation please contact customerservice@onlinehotel-res.com

5. Is it safe to use my credit card?

Yes it is perfectly safe to use your credit card - City Hotels Online uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information.

6. What happens to my personal information?

This information is collected within a secure environment and is necessary in order to process your hotel reservation. Your name, email address, physical address, phone and fax number, and credit card number are necessary to ensure we are able to make and confirm your reservation. We do not share this personal information with outside parties except as necessary to complete your hotel reservation

7. You have a guarantee policy - what does this mean?

As part of our commitment to you our customer, we are so confident in our prices that we guarantee you that we will either match or refund you the full price difference if you find the same room type cheaper elsewhere on the internet.

Guarantee Policy
City Hotels Online.com guarantee the lowest hotel room prices available for reservations available on the internet. If any of our customers find a lower rate we will refund the full price difference. When you are offered a lower rate for exactly the same product through another website, the difference in price will be refunded if you inform the customer service department of City Hotels Online within 24 hours of making your hotel reservation with City Hotels Online.

Terms and conditions
The Guarantee refund is available to all customers who purchase one or more room nights from City Hotels Online and finds a lower total rate for the same hotel and the same dates from any other internet source within 24 hours following the customer's purchase on City Hotels Online.

Total Rate means the rate paid. If a customer purchases a hotel room and the price is inclusive of breakfast and taxes, then a refund for finding a hotel room exclusive of these extra at a cheaper rate will not apply.

All requests for refund will be made in writing by emailing guarantee@onlinehotel-res.com within 24 hours of making the reservation. The application must provide customer name, itinerary and confirmation number together proof of cheaper price, for example, website address, screen shot or any other document which will validate the application. City Hotels Online customer service department will verify the application within 3 working days and confirm to customer. Payment will be refunded to credit card which was used to make the reservation within 10 working days.

8. What is the cancellation policy?

All cancellations and changes made to your reservation up to 6pm on date of arrival will incur a charge of $10. All cancellations and changes made to your reservation after 6pm on the arrival date of your reservation mean that your payment will not be refunded.

9. How do I cancel?

To cancel your hotel reservation, just refer to your confirmation e-mail. This e-mail contains your Itinerary number as well as a URL that links you to our cancellation web page. Click on the cancellation link within the confirmation e-mail or type its URL into your browser. This brings you directly to our cancellation web page.

You then enter Itinerary Number; Confirmation Number and email address - press Cancel this Reservation button and your cancellation confirmation will be emailed to you almost instantly.

10. Are taxes included in the rates?

Taxes are included in price of all hotels

11. Is breakfast included?

Most of our discounted rates include breakfast in Europe. In the USA breakfast is normally not included. Each property states what is included in the price.

12. Is the room rate per person or per night?

The rate is always displayed by room per night.

13. Will the hotel have an ensuite?

All of our properties are fully equipped with ensuite unless otherwise specified.

14. Can there be more than two adults in the room?

Many hotels will allow additional adults and/or children to stay in rooms at a charge. This may be listed in hotel information page. Most hotels have a limit as to how many people stay in a room so please ensure your reservation correctly reflects the number of people staying.

15. Can my children stay with me for free?

Usually children under 12 years of age stay for free in their parent's room, however, age requirements differ from hotel to hotel; country to country and city to city. This information may be contained in the hotels information page, if not, please check prior to confirming your reservation by emailing customerservice@onlinehotel-res.com. Please note some hotel rooms are not large enough to include children, therefore you must email this request to us.

16. Are cots/rollaway beds available?

Most hotels offer cots/rollaway beds for a nominal fee - many rooms have restrictions. If you require a cot or rollaway bed, please include this under Specific Requirements on the Secure Reservation Form.

17. What types of rooms are available?

Single room: 1 single bed for 1 person.
Double room: 1 double bed for 2 people.
Twin room: 2 single beds for 2 people.
Triple room: Beds for 3 people.

18. What type of facilities are available?

Hotel facilities are described in the Hotel Info section together with specific information on services.

19. What are the directions to the hotel?

These may be contained in the Hotel Information page - generally the area is defined and distance from airport/city center specified.

20. Is there a shuttle bus?

Many hotels offer shuttle bus service to/from the airport. This will be detailed on the Hotel Information page. If this service is offered, there is usually a charge payable directly on the bus.